Wash & Fold Monthly Subscription

Cancellation Policy

Booking & Service Policy By booking or using That Laundry Guy, customers acknowledge and agree to the following policies. These policies apply to all orders and recurring services. 1. Biohazard & Infested Items We reserve the right to refuse items containing excessive bodily fluids, feces, urine, blood, or other bodily waste. Additional fees may apply depending on condition. Items suspected of bedbugs, roaches, fleas, lice, or other pest infestations will not be accepted and may be returned without service. Customers must disclose known health, sanitation, or infestation concerns before pickup. 2. Damage & Lost Items Noticeable pre-existing damage may be documented before service. We are not responsible for pre-existing damage, normal wear, weak fabrics, loose buttons, zippers, or inaccurate care labels. Customers must remove valuables and personal belongings from pockets. We take reasonable precautions to prevent loss or damage but are not responsible for loss or damage except where required by law. 3. Stain Removal We will make a reasonable effort to treat visible stains, but removal is not guaranteed. Treatment depends on the stain, fabric, age, and previous treatment. We will not use treatment methods we believe create unreasonable risk of damage. We are not responsible for damage resulting from reasonable stain-treatment procedures. 4. Pickup & Delivery We make a reasonable effort to arrive within the selected pickup/delivery window. Times may change due to traffic, weather, or other circumstances. Customers must provide accurate addresses and access instructions. We are not responsible for lost or damaged items after delivery to the designated location. 5. Payment Payment is due before delivery unless cash upon delivery has been arranged. We may hold completed laundry until the balance is paid. Held orders will be delivered at our next available time after payment. Additional fees may apply for repeated failed payments or delivery attempts when disclosed. 6. Cancellations & Missed Pickups Customers should provide advance notice for cancellations or rescheduling. Missed pickups, incorrect addresses, or inability to access the location may result in a fee. Repeated missed pickups may result in termination of service. 7. Customer Agreement By booking, submitting laundry, or purchasing a recurring package, the customer confirms they have read and agreed to these policies. That Laundry Guy reserves the right to refuse service for any item.